This Shipping Policy outlines our procedures and terms regarding the shipment and delivery of products purchased from Haappyfeast.com through our store. By placing an order with us, you agree to the terms set forth in this policy.
1. Shipping Coverage Area
We currently offer shipping to the following states in India:
- Tamil Nadu
- Puducherry (Pondicherry)
- Kerala
- Karnataka
- Andhra Pradesh
- Telangana
We reserve the right to add or remove pin codes from our delivery service based on the serviceability of our carrier partners. Non-serviceable pin codes will be notified at the checkout stage.
2. Order Processing Time
- Processing Time: All orders are processed within [1-3] business days (Monday to Friday, excluding public holidays).
- Cut-off Time: Orders placed after [e.g., 2:00 PM IST] will be processed starting the next business day.
- Custom/Made-to-Order: Products categorized as custom or made-to-order will have their specific processing times listed on the product page.
3. Shipping Rates and Delivery Estimates
Our shipping rates are dynamic and are calculated at the checkout page based on the following factors:
a. Destination: The specific pin code within the covered states. b. Weight: The total volumetric or dead weight of the package. c. Carrier: The specific logistics partner selected for that pin code and service level.
| Shipping Method | Estimated Transit Time (Post-Processing) | Cost Calculation |
| Standard Delivery | [3-7] business days | Calculated by Carrier (Location/Weight Based) |
| Express Delivery | [1-3] business days | Calculated by Carrier (Higher Premium) |
| Free Shipping | [Same as Standard Delivery] | Applicable on orders above ₹[Minimum Order Value] |
Export to Sheets
Note: Delivery estimates are provided by our carrier partners and are not guaranteed. Delays may occur due to unforeseen circumstances, natural calamities, or carrier logistics issues.
4. Multiple Carriers and Tracking
a. Carrier Collaboration: We utilize a network of reputable third-party logistics (3PL) providers and shipping carriers (e.g., Blue Dart, Delhivery, FedEx, India Post, etc.) to ensure reliable delivery across our serviceable pin codes. The choice of carrier for your order is determined by system logistics based on the fastest and most reliable service for your pin code and package specifications.
b. Tracking Information: Once your order has been dispatched, you will receive a Shipment Confirmation Email that includes the name of the shipping carrier and a unique Tracking Number for your package. You can track your parcel directly on the respective carrier’s website using this number.
5. Delivery Issues and Resolutions
We partner closely with our carriers to manage exceptions and ensure a successful delivery. However, in rare scenarios, issues may arise:
a. Missing or Untraceable Parcels (In-Transit Loss)
- If the tracking information has not updated for [7] business days, or the package is officially declared lost by the carrier, we will initiate a thorough investigation with the logistics partner.
- Resolution: Upon confirmation of the parcel being lost, we will offer you the option of a full refund or a re-shipment of the order at no additional cost, subject to product availability.
b. Package Not Delivered Due to Customer Unavailability
- Most carriers will attempt delivery [1 to 3] times. If the delivery fails due to the customer’s absence or incorrect contact information, the package will be held at the nearest delivery hub for a short period.
- Resolution: It is the customer’s responsibility to contact the carrier using the provided tracking number to reschedule delivery. If the package is returned to us (RTO – Return to Origin), we will contact you to arrange re-shipment, which may incur additional shipping charges payable by the customer.
c. Tampered, Damaged, or Stolen Goods (Delivered Status)
- If the package shows signs of tampering or visible damage upon delivery, the customer is advised to Refuse Acceptance of the package and immediately contact our Customer Support team.
- If a package is confirmed delivered by the carrier but is claimed to be stolen/missing from the delivery location, our liability ends upon the carrier’s successful delivery scan. We will, however, assist the customer in filing necessary claims with the carrier, provided the order value was insured (if applicable).
d. Returnable Packages (RTO – Return to Origin)
- Packages may be returned to us due to non-serviceable pin codes, customer refusal, or multiple failed delivery attempts.
- Procedure: Once the RTO package is received and verified at our warehouse, we will contact you. You will have the option to:
- Request a refund for the product cost (excluding original shipping charges).
- Request a re-shipment after paying the new applicable shipping charges.
6. Liability and Claims
- haappyfeast.com is responsible for delivering the package to the address provided by the customer. Our liability for lost or damaged goods is governed by the terms of our agreement with the third-party courier.
- All claims for lost, stolen, or damaged packages must be reported to our Customer Support team within [48 hours] of the delivery date/estimated delivery date.
7. Contact Information
For any questions or concerns regarding your order’s shipment or delivery, please contact us with your Order Number:
- Email: support@happyfeast.com
- Phone: 7904641904
- Working Hours: 10:00 AM to 6:00 PM IST, Monday – Friday